Service Fee

Counselling sessions typically run for 50 minutes. Luminare Psychology currently offers both face-to-face and Telehealth appointments (via video or phone). Payment in full is required on the day of the appointment.

Fees:

• Standard Appointment (before 5pm): $200

• After Hours Appointment (5pm onwards): $210

We do not offer bulk-billed appointments.

Medicare Rebate

If you have a Medicare card, you are eligible to receive a mental health care plan referral from your GP (or in some instances by a psychiatrist, paediatrician, or consultant physician), which will grant you up to 10 Medicare rebated sessions per calendar year.

The current Medicare rebate is $96.65 per session. We will process your Medicare rebate automatically once payment is received.

However, you do not need to have a mental health care plan to attend counselling sessions. In this case, there will be a full out-of-pocket cost without a Medicare rebate.

Private Insurance

You may be eligible for rebates based on your insurance policy and Private Health insurer. Please check your policy for more information. Receipts/invoices can be sent to you upon payment for claiming.

Cancellation Policy

When you book a session, the whole hour is reserved for you. Our cancellation policy is in place to ensure that if you cannot attend your appointment, we have adequate notice to offer that appointment to someone else on our waitlist.

We send automatic appointment reminders before sessions, however, we also request you to personally keep track of your appointment dates and times.

Please provide us with 24 hours notice should you wish to cancel or change your appointment. If less than 24 hours notice is given, a 50% late cancellation fee will be charged. If no notice of cancellation is given up until the time of your appointment (no show), the full session fee will be charged. Cancellation fees will need to be paid prior to the next scheduled appointment.

Cancellation fees are not covered by Medicare.

If you are unable to make it to your appointment due to an unexpected personal emergency or illness, please contact us as soon as possible to discuss the situation.